Cancellation & Returns Policy

Last Updated: [15/08/2026]

At Parveen Gems, we want you to shop with confidence. This Cancellation & Returns Policy explains the conditions and procedure for cancelling an order or returning a gemstone, jewellery item, or other product purchased through our website.

Please read this policy carefully before placing your order. By purchasing from Parveen Gems, you agree to the terms mentioned below.

Order Cancellation

You may request cancellation of your order before it has been dispatched. To cancel an order, please contact our customer support team as soon as possible using the contact details provided on our website.

Once your cancellation request is received, our team will check the order status. If the order has not been processed or shipped, we will cancel it and initiate the eligible refund. Cancellation requests received after dispatch may not be accepted and may need to be handled under the return policy.

Orders that have already been delivered cannot be cancelled. In such cases, you may request a return or exchange only if the product meets the applicable return conditions mentioned below

Cancellation After Dispatch

If an order has already been dispatched, cancellation may not be possible. You may refuse delivery only after confirming the matter with our customer support team. If the shipment is returned without prior communication, additional shipping or handling charges may apply where permitted.

Orders for personalised, customised, engraved, resized, or made-to-order products may not be cancelled once production or preparation has started.

Return Eligibility

A product may be eligible for return if it is received in a damaged, defective, incorrect, or significantly different condition from the product description. Return requests must be raised within [insert number] days of delivery.

To qualify for a return, the following conditions must be satisfied:

• The product must be unused and in its original condition.
• The original packaging, invoice, certificate, tags, seals, and accessories must be included.
• The product must not show signs of wear, alteration, resizing, polishing, damage, or misuse.
• The gemstone or jewellery item must not have been removed from or altered in its original setting, where applicable.
• The return request must be submitted within the specified return period.
• The product must pass our quality and condition inspection after it is received.

Products returned without the original certificate or supporting documents may not qualify for a refund or exchange.

Non-Returnable Products

The following products may not be eligible for return or exchange:

• Custom-made, personalised, engraved, or specially designed products.
• Products that have been resized, altered, repaired, polished, mounted, or modified after delivery.
• Products damaged because of improper handling, storage, cleaning, or use.
• Products without their original packaging, invoice, certificate, or accessories.
• Products returned after the permitted return period.
• Products purchased under a final-sale, clearance, or non-returnable offer.
• Loose gemstones or jewellery that show signs of use or alteration.
• Products returned with missing parts, replaced stones, broken seals, or tampered certificates.

Please confirm the return eligibility of a product with our team before placing your order if you have any concerns.

Damaged or Incorrect Product

Please inspect your package carefully when it is delivered. If the parcel appears damaged, opened, tampered with, or incomplete, take photographs or a video before opening it and contact us immediately.

If you receive an incorrect, damaged, or defective product, notify Parveen Gems within [insert number] hours/days of delivery. Please share the following information:

• Order number.
• Customer name and contact details.
• Clear photographs of the outer packaging.
• Clear photographs and video of the product.
• A description of the issue.
• Photographs of the invoice, certificate, tags, and shipping label, if applicable.

Our team will review the information and provide instructions for the next steps. Do not send the product back before receiving confirmation from our support team.

Return Request Procedure

To request a return, please follow these steps:

1. Contact our customer support team through [email address/phone number/WhatsApp number].
2. Provide your order number and reason for the return.
3. Share the requested photographs, videos, invoice, and certificate details.
4. Wait for return approval and shipping instructions.
5. Pack the product securely in its original packaging.
6. Ship the package using the courier method approved by Parveen Gems.
7. Share the tracking details with our support team.

The product must be securely packed to prevent damage during transit. Parveen Gems may not be responsible for damage caused by insufficient packaging or for a parcel sent without return approval.

Return Shipping

If the product is damaged, defective, incorrect, or materially different from the order, Parveen Gems may arrange a replacement, refund, or eligible return shipping support after reviewing the case.

For returns due to a change of mind, incorrect selection, personal preference, or other reasons not caused by Parveen Gems, the customer may be responsible for return shipping and applicable handling charges, subject to product eligibility.

Shipping charges paid at the time of purchase may be non-refundable unless the return is caused by an error or issue attributable to Parveen Gems.

Inspection and Approval

After the returned product is received, our quality team will inspect it to confirm that it meets the return conditions. The inspection may include checking the product's condition, weight, measurements, gemstone identity, certificate, packaging, seals, and signs of use or alteration.

A return is not considered approved merely because the parcel has been delivered to us. Refunds or exchanges will be processed only after the inspection is completed and the return is approved.

If the product does not meet the return conditions, it may be sent back to the customer, and additional delivery charges may apply.

Refunds

Once a return is approved, the eligible refund will be processed through the original payment method or another method agreed upon by Parveen Gems.

Refund processing time may vary depending on the payment provider, bank, card issuer, or online payment platform. Customers should allow [insert number] business days after approval for the refund to appear in their account.

Depending on the order and return circumstances, the refund may exclude:

• Original shipping charges.
• Return shipping charges.
• Customs duties, taxes, or import charges.
• Payment gateway or transaction charges.
• Customisation, resizing, or special-service charges.
• Any applicable deduction permitted under this policy.

Exchanges

An exchange may be offered for an eligible damaged, defective, or incorrect product, subject to product availability and inspection approval. If the replacement product has a higher price, the customer may need to pay the difference. If the replacement product has a lower price, the difference will be handled according to the refund terms of Parveen Gems.

Customised, personalised, resized, or made-to-order products may not qualify for exchange.

Products Purchased During Offers

Products purchased during promotional sales, clearance offers, special discounts, bundle deals, or final-sale campaigns may have separate cancellation and return conditions. Please review the offer terms before placing an order.

Some discounted products may be eligible only for replacement in case of damage or incorrect delivery and may not qualify for a change-of-mind return.

International Orders

For international orders, customers are responsible for reviewing applicable customs rules, import regulations, duties, taxes, and delivery requirements. Any customs duty, tax, import fee, or clearance charge paid by the customer may not be refundable by Parveen Gems.

Returns from outside India may require additional shipping time and documentation. International returns will be processed only after the product is received and successfully inspected.

Refund Delays

If an approved refund has not been received within the expected period, please first check with your bank or payment provider. If the amount is still not reflected, contact Parveen Gems with your order number and refund details so that our team can investigate the matter.

Refunds may be delayed because of bank holidays, payment gateway processing, incorrect account information, or other circumstances outside our control.

Contact Us

For cancellation, return, exchange, or refund assistance, please contact us using the details below:

Parveen Gems
Email: [info@parveengems.com]
Phone: [+91 98991 24949]
WhatsApp: [+91 98991 24949]
Business Address: [Karol Bag, Delhi, India]
Customer Support Hours: [09:00 AM to 10:00 PM]

Policy Updates

Parveen Gems reserves the right to update or modify this Cancellation & Returns Policy when required. Any changes will be published on this page with the revised “Last Updated” date. Customers should review the policy applicable at the time of purchase.

Important: Replace all bracketed placeholders before publishing, especially the return period, cancellation rules, contact details, refund timeline, and shipping terms. Ensure that the final policy matches your actual business practices and applicable Indian e-commerce requirements.