Shipping & Delivery Policy

Last Updated: [Add Date]

At Parveen Gems, we are committed to packing and delivering your gemstones and jewellery safely and efficiently. This Shipping & Delivery Policy explains our shipping methods, delivery timelines, charges, tracking process, and related terms.

Order Processing Time

Orders are generally processed within [insert number] business days after payment confirmation. Orders containing customised, personalised, resized, engraved, or made-to-order products may require additional processing time.

Orders are processed during our regular business days, excluding Sundays, public holidays, and other days when our operations may be closed. If there is a delay in processing your order, our team will try to inform you using the contact details provided at checkout.

Estimated Delivery Time

After dispatch, orders are usually delivered within [insert number] to [insert number] business days, depending on the delivery location, courier service, weather, public holidays, and other logistical conditions.

• Local delivery: [Insert estimated delivery time]
• Within India: [Insert estimated delivery time]
• Remote areas: [Insert estimated delivery time]
• International delivery: [Insert estimated delivery time]

Delivery timelines are estimates and are not guaranteed unless a specific guaranteed delivery service has been selected and confirmed by Parveen Gems.

Shipping Charges

Shipping charges are calculated according to the delivery address, order value, package weight, shipping method, and applicable courier charges. The final shipping cost will be displayed at checkout before you complete your order.

Parveen Gems may offer free shipping, discounted delivery, or special shipping promotions from time to time. The terms and conditions of such offers will be displayed on the relevant product, checkout, or promotional page.

Secure Packaging

Gemstones and jewellery are carefully packed to reduce the risk of damage during transportation. Depending on the product, the package may include protective packaging, product documentation, an invoice, a certificate, and other applicable accessories.

Customers should check the condition of the outer package before accepting delivery. If the package appears opened, damaged, tampered with, or incomplete, please take photographs or a video before opening it and contact us immediately.

Order Tracking

Once your order has been dispatched, we may provide a shipping confirmation message containing the courier name and tracking number. You can use the tracking number on the courier's official website to check the delivery status.

Tracking information may take some time to appear after dispatch. If the tracking information is not updated within [insert number] business days, please contact our customer support team with your order number.

Delivery Address

Please provide a complete and accurate delivery address, including your full name, house or building number, street, locality, city, state, PIN code, and active contact number. Parveen Gems may not be responsible for delays, failed delivery, or additional charges caused by an incorrect or incomplete address.

If you need to change your delivery address, contact us as soon as possible. Address changes may not be possible after the order has been dispatched.

Delivery Attempts

The courier company may make multiple delivery attempts according to its standard procedure. Please ensure that someone is available at the delivery address to receive the package and complete any required delivery verification.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or delivery is repeatedly refused, the package may be returned to Parveen Gems. Additional shipping or re-delivery charges may apply where permitted.

Delayed or Lost Shipments

Delivery delays may occur because of courier disruptions, severe weather, public holidays, strikes, incorrect address details, technical issues, customs procedures, or circumstances outside our control.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will coordinate with the courier and provide the available status update.

In the event that a shipment is officially declared lost by the courier, Parveen Gems will review the case and determine the appropriate resolution in accordance with the order details and applicable policy.

Damaged Package or Product

If the outer package is damaged or appears tampered with, please record photographs or a video before opening it. If the product inside is damaged, incorrect, defective, or missing, notify us within [insert number] hours/days of delivery.

Please provide your order number, photographs or video of the package and product, invoice details, shipping label, and a description of the issue. Do not return the product before receiving instructions from our customer support team.

International Shipping

International orders may be subject to customs duties, import taxes, clearance charges, documentation requirements, and other fees imposed by the destination country. Unless specifically stated otherwise, these charges are the responsibility of the customer.

Delivery timelines for international orders may vary because of customs inspection, local regulations, courier procedures, and destination-country holidays. Parveen Gems cannot guarantee customs clearance or be responsible for delays caused by authorities or regulations outside our control.

Customers are responsible for ensuring that the ordered gemstone or jewellery product can legally be imported into the destination country.

Cash on Delivery

Cash on Delivery may be available only for selected products, locations, or order values. Availability will be confirmed during checkout. Additional verification may be required before a Cash on Delivery order is dispatched.

Customised, high-value, or made-to-order products may not be eligible for Cash on Delivery. Please check the payment options shown at checkout.

Partial Delivery

In some cases, items from the same order may be shipped separately because of product availability, packaging requirements, or operational reasons. If your order is divided into multiple shipments, you may receive separate tracking details.

Shipping Restrictions

We may restrict delivery to certain locations because of courier limitations, legal requirements, security concerns, natural disasters, or other operational reasons. If we are unable to deliver to your address, our team will contact you regarding the available options.

Order Cancellation After Dispatch

Orders generally cannot be cancelled after they have been dispatched. If you wish to cancel an order, contact us as soon as possible before dispatch. Orders returned because of refusal or failed delivery may be subject to shipping, handling, or re-delivery charges according to the applicable cancellation and returns policy.

Contact Us

If you have questions about shipping or delivery, please contact us using the details below:

Parveen Gems Email: [Insert Email Address] Phone: [Insert Phone Number] WhatsApp: [Insert WhatsApp Number] Business Address: [Insert Complete Business Address] Customer Support Hours: [Insert Support Hours]

Policy Updates

Parveen Gems reserves the right to update or modify this Shipping & Delivery Policy when required. Any changes will be published on this page with the revised “Last Updated” date.

Important: Replace all bracketed placeholders before publishing. Confirm that the processing time, delivery estimates, shipping charges, courier arrangements, international terms, and damaged-product procedure accurately reflect your actual business practices.